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The Master's Professional Accounting (MPA) department was utilizing a competitor platform to facilitate their Microsoft Excel course, and would complain about needing better customer service and communication between the platform and the department. Cengage also lacked the capabilities to customize modules and support student learning as the MPA department envisioned.

With ExPrep, troubleshooting is much easier, and professors and Serra can customize assignments without the risk of being ghosted by customer service representatives. From the students' perspective, it is a more accessible tool to navigate and has also shown higher success in teaching Microsoft Excel to students.

Serra can now refocus his time on other essential training aspects instead of spending hours troubleshooting outdated platforms. He has also reported that students received higher scores on their post-assessment test than on their pre-assignment test, signaling success in understanding the popular spreadsheet tool.